If you have opted to receive an email, from time to time you may also receive newsletters, specials and promotions. Sometimes we also send emails to customers that may have been recommended by friends or relatives to receive our special offers. That’s a small amount of specifically selected email however due to the crazy amount of spam congesting the Internet, it’s easy to sometimes mistakenly get grouped with spam. In order to avoid this, we are constantly working to establish relationships of legitimacy and trust with Internet Service Providers (ISPs) who take considerable measures to protect their email customers from spam.
If you are a Dermatonics® customer, you can help us maintain our reputation as a legitimate originator of the email. You can do this by managing the types of email communications you receive from Dermatonics. Please be sure to maintain a valid email address for each of your accounts. Incorrect email addresses generate “bounced” emails, which are one of the criteria used by ISPs to identify spammers, and can lead to Dermatonics email not reaching its intended recipients.
You can also help to assure that you receive all correspondences from Dermatonics by adding the dermatonics.com.au domain (“@dermatonics.com.au”) to your email “white list”. To do this in Microsoft Outlook, go to Actions > Junk E-mail > Junk E-mail Options > Safe Senders and add “dermatonics.com.au” to your safe senders’ list. If you are using a client other than Microsoft Outlook, please refer to the help files for that particular email client to see if they offer this service.
Finally, here are some simple steps you can take to avoid receiving spam,
- Never respond to a spam message. This includes attempting to opt-out of unsolicited messages.
- Use an email or spam filter.
- If you have any questions or concerns about the Dermatonics® Anti-Spam Policy or if you receive spam which appears to have originated from Dermatonics® (it was likely “spoofed”), please do not hesitate to contact us at email@example.com.